Return & Refund Policy
At TryKivora, your satisfaction is our highest priority. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Period
Our return policy is valid for 30 days from the date of purchase. Unfortunately, after this period has expired, we are unable to offer a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must:
- Be unused.
- Be in the same condition that you received it.
- Be returned in its original packaging.
Certain items cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, newspapers, or magazines).
- Intimate or sanitary products.
- Hazardous materials, flammable liquids, or gases.
The following items are also non-refundable:
- Gift cards.
- Downloadable software.
- Certain health and personal care products.
3. Proof of Purchase
To complete your return, we require a receipt or other proof of purchase.
Please do not send your item directly to the manufacturer, as returns sent directly to the manufacturer cannot be processed.
4. Partial Refunds (Where Applicable)
In certain situations, only partial refunds may be granted, including:
- Books showing obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by us.
- Items returned more than 30 days after delivery.
5. Refund Process
Once we have received and inspected your returned item, we will notify you by email to confirm receipt of your return and inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed automatically, and a credit will be applied to your original payment method within a few business days.
6. Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
- Check your bank account or credit card statement.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- Contact your bank to verify whether the refund is still being processed.
If you have completed all of these steps and still have not received your refund, please contact us at:
7. Sale Items
Items purchased during a sale or promotional event are not eligible for a refund. Only items purchased at the regular price may be refunded.
8. Exchanges
We only replace items that are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
9. Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it has been received.
If the item was not marked as a gift when purchased, or if it was shipped to the purchaser before being given to you, the refund will be issued to the original purchaser.
10. Return Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping may be deducted from the refund amount.
The time required for an exchanged product to reach you may vary depending on your location.
If you are returning an item valued at more than €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.